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summary
Extensive educational background in architecture, psychology and sociology. Proven ability to develop solutions
from conception to realization in order to address unique problems. Excel at conveying these solutions graphically,
verbally and in writing. Proficient using a variety of computer programs. Educational background complemented by
over ten years of work experience.
education
North Dakota State University.......................................................................................................................................Fargo, ND
Architecture, Master’s Degree........................................................................................................................................May 2008
• 3.939 Cumulative GPA
Environmental Design, Bachelor’s Degree..................................................................................................................May 2007
• 3.603 Cumulative GPA
• Dean’s List (Six Semesters)
• Graduated Cum Laude
Psychology, Minor.................................................................................................................................................December 2008
Sociology, Minor....................................................................................................................................................December 2008
recognition
BWBR Prize Finalist.................................................................................................................................................January 2006
• An award given by BWBR Architects recognizing the “Total Design Professional”
Cinema Entertainment Corporation Scholarship....................................................................................................August 2004
• An award based on academic achievements
certification
Lean Six Sigma White Belt.............................................................................................................................................May 2011
• A course that demonstrates how to become more efficient
computer proficiency
Adobe Creative Suites 4 (Acrobat, Flash, InDesign, Photoshop) I Apple Operating System (Mac OS X Snow
Leopard) I Artlantis I Autodesk (AutoCAD, Revit) I iWorks (Keynote, Numbers, Pages) I Microsoft Office (Excel,
Outlook, PowerPoint, Word) I SketchUp (Podium) I Windows Operating Systems (XP, Vista, 7, 8)
employment history
Best Buy Corporate...................................................................................................................................................Richfield, MN
Properties Planner................................................................................................................................August 2012-March 2013
• Analyzed floor plans and planograms to determine what electronics, fixtures and graphics stores need
• Understood how store attributes (i.e. ceiling height) factor into the planning process for all project types
• Forecasted, analyzed, audited, and approved required parts of a project
• Accurately planned store specific parts kits for all stores in the United States and Puerto Rico
• Worked cross functionally in order to deliver electronics, fixtures and graphics to stores
• Displayed attention to detail by accurately planning store kits
• Influenced people to deliver the highest quality product in the agreed upon timeframe
• Handled multiple tasks at once through priority scheduling
• Exemplified client service by promptly responding to requests for assistance and information
• Managed categories with a budget of $5.7 million on a team with a budget of $45 million
Executive Resolution Specialist.......................................................................................................August 2011-August 2012
• Empowered and expected to provide solutions aimed at protecting the brand, executives and customers
• Researched, resolved and responded to the highest levels of customer escalations outside of litigation
• Recognized, documented and reported trends to leadership to preserve visibility
• Demonstrated stellar verbal and written communication skills in all dealings with customers
• Personally assisted 10-50 customers a week
• Personal Statistics (Average): Agent Satisfaction 88.9% (72.8%) Issue Resolution 93.8% (69.4%)
Customer Service Representative...................................................................................................October 2010-August 2011
• Received and addressed customer concerns, needs and questions by telephone
• Completed multiple tasks simultaneously, under pressure and in a fast-paced work environment
• Performed tasks while adhering to the economic and strategic goals of the department
• Personally assisted 75-125 customers a week
• Personal Statistics (Average): Agent Satisfaction 80.7% (70.4%) Issue Resolution 63.0% (60.2%)
Gate City Bank........................................................................................................................................................Moorhead, MN
Customer Service Representative...................................................................................................November 2009-July 2010
• Processed transactions in a prompt and accurate manner in accordance with policies and procedures
• Listened to customers and responded to their needs by selling and cross-selling products and services
• Opened, sold and serviced accounts while developing and maintaining customer relationships
• Maintained cash drawer by balancing currency, coin and checks and reported any discrepancies
• Member of a committee that proposed banking modifications appealing to members of generations X and Y
Marcus Corporation................................................................................................................................................Moorhead, MN
Assistant Manager........................................................................................................................August 2000-December 2009
• Success demonstrated by progressive advancement into more challenging roles
• Demonstrated leadership and responsibility as an assistant manager
• Duties included creating schedules, maintaining inventory, oversaw finances and supervised between 10-20 staff
members
• Assisted in the hiring process by evaluating applications and organized new hire orientation
• Effectively managed educational commitments while working ≈20 hours a week
volunteer
Emergency Foodshelf Network...........................................................................................................................December 2012
• Packed meals for individuals in need
Operation Patriotic Endeavor..............................................................................................................................November 2012
• Assembled care packages for troops overseas
Habitat for Humanity............................................................................................................................................September 2012
• Assisted owner bring his home up to neighborhood specifications
An abbreviated copy of this résumé is available here.
Extensive educational background in architecture, psychology and sociology. Proven ability to develop solutions
from conception to realization in order to address unique problems. Excel at conveying these solutions graphically,
verbally and in writing. Proficient using a variety of computer programs. Educational background complemented by
over ten years of work experience.
education
North Dakota State University.......................................................................................................................................Fargo, ND
Architecture, Master’s Degree........................................................................................................................................May 2008
• 3.939 Cumulative GPA
Environmental Design, Bachelor’s Degree..................................................................................................................May 2007
• 3.603 Cumulative GPA
• Dean’s List (Six Semesters)
• Graduated Cum Laude
Psychology, Minor.................................................................................................................................................December 2008
Sociology, Minor....................................................................................................................................................December 2008
recognition
BWBR Prize Finalist.................................................................................................................................................January 2006
• An award given by BWBR Architects recognizing the “Total Design Professional”
Cinema Entertainment Corporation Scholarship....................................................................................................August 2004
• An award based on academic achievements
certification
Lean Six Sigma White Belt.............................................................................................................................................May 2011
• A course that demonstrates how to become more efficient
computer proficiency
Adobe Creative Suites 4 (Acrobat, Flash, InDesign, Photoshop) I Apple Operating System (Mac OS X Snow
Leopard) I Artlantis I Autodesk (AutoCAD, Revit) I iWorks (Keynote, Numbers, Pages) I Microsoft Office (Excel,
Outlook, PowerPoint, Word) I SketchUp (Podium) I Windows Operating Systems (XP, Vista, 7, 8)
employment history
Best Buy Corporate...................................................................................................................................................Richfield, MN
Properties Planner................................................................................................................................August 2012-March 2013
• Analyzed floor plans and planograms to determine what electronics, fixtures and graphics stores need
• Understood how store attributes (i.e. ceiling height) factor into the planning process for all project types
• Forecasted, analyzed, audited, and approved required parts of a project
• Accurately planned store specific parts kits for all stores in the United States and Puerto Rico
• Worked cross functionally in order to deliver electronics, fixtures and graphics to stores
• Displayed attention to detail by accurately planning store kits
• Influenced people to deliver the highest quality product in the agreed upon timeframe
• Handled multiple tasks at once through priority scheduling
• Exemplified client service by promptly responding to requests for assistance and information
• Managed categories with a budget of $5.7 million on a team with a budget of $45 million
Executive Resolution Specialist.......................................................................................................August 2011-August 2012
• Empowered and expected to provide solutions aimed at protecting the brand, executives and customers
• Researched, resolved and responded to the highest levels of customer escalations outside of litigation
• Recognized, documented and reported trends to leadership to preserve visibility
• Demonstrated stellar verbal and written communication skills in all dealings with customers
• Personally assisted 10-50 customers a week
• Personal Statistics (Average): Agent Satisfaction 88.9% (72.8%) Issue Resolution 93.8% (69.4%)
Customer Service Representative...................................................................................................October 2010-August 2011
• Received and addressed customer concerns, needs and questions by telephone
• Completed multiple tasks simultaneously, under pressure and in a fast-paced work environment
• Performed tasks while adhering to the economic and strategic goals of the department
• Personally assisted 75-125 customers a week
• Personal Statistics (Average): Agent Satisfaction 80.7% (70.4%) Issue Resolution 63.0% (60.2%)
Gate City Bank........................................................................................................................................................Moorhead, MN
Customer Service Representative...................................................................................................November 2009-July 2010
• Processed transactions in a prompt and accurate manner in accordance with policies and procedures
• Listened to customers and responded to their needs by selling and cross-selling products and services
• Opened, sold and serviced accounts while developing and maintaining customer relationships
• Maintained cash drawer by balancing currency, coin and checks and reported any discrepancies
• Member of a committee that proposed banking modifications appealing to members of generations X and Y
Marcus Corporation................................................................................................................................................Moorhead, MN
Assistant Manager........................................................................................................................August 2000-December 2009
• Success demonstrated by progressive advancement into more challenging roles
• Demonstrated leadership and responsibility as an assistant manager
• Duties included creating schedules, maintaining inventory, oversaw finances and supervised between 10-20 staff
members
• Assisted in the hiring process by evaluating applications and organized new hire orientation
• Effectively managed educational commitments while working ≈20 hours a week
volunteer
Emergency Foodshelf Network...........................................................................................................................December 2012
• Packed meals for individuals in need
Operation Patriotic Endeavor..............................................................................................................................November 2012
• Assembled care packages for troops overseas
Habitat for Humanity............................................................................................................................................September 2012
• Assisted owner bring his home up to neighborhood specifications
An abbreviated copy of this résumé is available here.
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